Shipping policy
Shipping Policy
Last updated: July 5, 2026
Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Time
- Australia: 5–7 business days
Customs & Import Duties
Orders shipped to Australia may be subject to customs duties or import taxes imposed by Australian customs. These charges are the responsibility of the recipient and are not included in the order total.
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other circumstances beyond our control.
Tracking Your Order Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your order at any time via our Track Your Order page.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at support@lensio.eu. We will investigate the issue and work to resolve it as quickly as possible.
Contact For any shipping-related questions, please contact us at support@lensio.eu.